No – lots of myVRN’s functionality are available without having an account. Only when one wants to pruchase tickets, log into a check-in check.out trip or one wants to take out a subscription for Deutschland-Ticket, one needs an account.

Choose „VRN Konto“ in the sidebar and start the registration process. Currently we have an age restriction for registration: one needs to be 18 years of age or older to register.
First up, the e-mail-address and password are set (minimum requirements for password: at least 8 characters in a combination of upper and lower case letters, numbers from 0 to 9 and symbols). Underneath this section information on name, gender and date of birth is required and one needs to agree to the terms and conditions as well as to the privacy policy.
An e-mail with a link will arrive next in the provided inbox. This link leads to the completion of the registration process by requesting Data regarding address and method of payment. Currently we allow PayPal and credit cards as means of payment.
Depending on your individual settings in the relevant accounts of PayPal or credit card, there might be additional verification steps like OTP or fingerprint.
Once the means of payment has been confirmed your registration process is complete. You will receive an email informing you about the completion.
You can now start making purchases in myVRN.

Yes - myVRN has lots of functionalities that are accessible without having to register first. First and foremost of course there are route planning and real-time departure tables.
Via the sidebar a list of taxi services throughout the VRN area is accesible; this list is in alphabetical order.
Also via the sidebar on the left you can access „settings“ wher you can define whether you want to use the app in light or dark mode, whether you need to limit walking time to 5 minutes, exclude buses from any connections you plan, which icons do you want displayed in the icon bar at the bottom? – all this and much more can be set here.
Even without an account you can see the information on the different ticket options and ticket prices of the connections within VRN, but to purchase tickets, take out a subscription for Deutschland-Ticket or use the check-in – check-out system „VRN Luftlinientarif“, one needs an account and needs to be logged in.

In the side menu (3 bars), you can find "VRN Account." If you are not logged in, the options "Log In" and "Register" are available.
By tapping on "Log In" and then on "Forgot Password," a window will open where you can enter the email address you used to register. Shortly after submitting, an automatically generated email with a link to reset your password will arrive. If this does not happen, please first check your spam folder or verify that the entered email address was correct.
When resetting your password, please follow the rules: at least 8 characters in a combination of lowercase and uppercase letters, numbers, and special characters. If you do not receive an email or the reset does not work, please send an email to ticketshop@vrn.de

In the side menu (3 bars), you can find „VRN Account.“ Once logged in, tap on '“hange Login Data“' then in the top line on „Password“.
After entering the current password, you can set a new password.
When creating a new password, please pay attention to the rules: at least 8 characters in a combination of lowercase and uppercase letters, numbers, and special characters.
If the password reset does not work, please send an email to ticketshop@vrn.de

In the side menu (3 bars), you can find "VRN Account." Once logged in, tap on "Change Login Data," then in the top line, select "Delete Account."
After entering your password, you will be asked if you really want to delete your account. After confirming "Delete Account," the account will be deleted.
Please note: Claims from LogPay do not expire with the deletion of the customer account.

When traveling together, you can also purchase tickets for other people. However, a subscription cannot be taken out for another person.

Ticket purchase for others: after selecting the type of ticket (via „Plan Route“ or from „Ticket Shop“) – for example, a single ticket for a child or a day ticket for a group, you tap on the word 'Me' under 'Ticket Holder' and enter the first name and last name of the ticket user. During a check, you show your own ticket and that of the accompanying ticket holder.

The BahnCard cannot be stored in the customer data. However, when purchasing single tickets BC, you can normally select the discounted tickets through "Plan Route" or "Ticket Shop."

When using the VRN check-in – check-out system „VRN Luftlinientarif“ you must confirm your eligibility for the BahnCard discount before check-in. This is done by sliding the toggle to the right under "BahnCard" after entering the starting stop ("Where do you get on?").

During a check, you must present the BahnCard without being asked

Depending on which ticket you use, different rules for bringing along passengers apply.

According to our fare regulations, you can take an unlimited number of children under 6 years old for free with any valid VRN ticket. The fare regulations of the Deutschland-Ticket also state that these children can travel for free with the ticket holder.

For the VRN Day Ticket and the VRN Family Day Ticket, there is a special rule for bringing your own children or grandchildren: an unlimited number of your own family children and grandchildren up to and including 14 years old can travel for free with mom, dad, aunt, grandma, etc.. With the VRN Group Day Ticket, the ticket holder can take up to 4 people over 6 years old.
The VRN check-in – check-out system „VRN Luftlinientarif“ allows the registered main user to book up to 4 accompanying passengers. For each of these passengers, a 50% reduced best price for the journey will apply at the end of the trip. It should be noted that any BahnCard discount applicable to the main user does not affect the fare for accompanying passengers—even if one or more accompanying passengers also have a BahnCard.

In some cases, a Day Ticket, Family Day Ticket, or Group Day Ticket may be cheaper—especially if you are traveling multiple times in one day with the same people and/or traveling longer distances and/or bringing family children. If such trips are planned, it is advisable to compare prices in advance using "Plan Route."

Cancelling your subscription can easily be initiated right in the ticket itself:

Open the ticket. Underneath the barcode you see a text „Cancel your Deutschland-Ticket here“. Tap on the text and in the next step confirm you really wish to cancel.

Shortly after that you receive an email confirming your cancellation including the date of when your subscription ends.

The nationwide regulations for Deutschland-Ticket state that a cancellation initiated on or before the 10th of the current month will end the subscription to the end of the month. Cancellations initiated after the 10th of the current month subsequently end the subscription tot he end of the following month.

Digital and online purchases (in-app and print@home) are non-refundable and non-exchangeable.

The payment run fort he monthly subscription happens on the 5th day of any given month. Please make sure your means of payment is active and covered on this date. Customers paying by SEPA will see the debit slightly delayed due to several bank days for processing. Customers using the direct debit procedure should therefore also have sufficient funds in their account from the 5th.
Was your means of payment balanced and you think the cancellation was not justified? In this case it is best to contact our payment service provider LogPay directly for clarification, as they manage all payment details and can find out the exact reason for the rejection. LogPay can be contacted at mobility@logpay.de and +49 6196 80 12 702

You can also try to reorder the subscription after receiving the information email about the cancellation. If this is unsuccessful and you have an alternative means of payment available, please change tot hat alternative payment method and try ordering again. If this is also unsuccessful, please contact LogPay.

Credit card: please first check whether you can access your credit card account as normal, whether the connection to the bank account is still active and whether the bank account has sufficient credit. If you are unable to access your credit card account or notice irregularities on your credit card account, please contact the credit card company's customer service. If there are insufficient funds in your linked bank account, you will not be able to use the purchase function in myVRN until this is the case.
If all these items are okay in your account, please contact LogPay to find out what the possible obstacle is: mobility@logpay.de or 06196 80 12 702

Sometimes customers still have arrears with LogPay from a previous period or have only recently settled them.

LogPay reserves the right to temporarily exclude customers for whom this is the case from renewing or placing a new order. To find out if this is the case for you and when you will be able to place orders again, please contact LogPay at mobility@logpay.de or 06196 80 12 702.

Please first check whether you can access your account as normal, whether the connection to your bank account or credit card is still active and whether this connected means of payment has sufficient credit. If you are unable to access your PP account or notice irregularities on your PP account, please contact PayPal customer service. If there are insufficient funds on your linked payment method (credit card or bank account), you will not be able to use the purchase function in myVRN until sufficient funds are available.
If all these items are okay in your account, please contact LogPay to find out what the possible obstacle is: mobility@logpay.de or 06196 80 12 702.

Sometimes customers still have arrears with LogPay from a previous period or have only recently settled them.

LogPay reserves the right to temporarily exclude customers for whom this is the case from renewing or placing a new order. To find out if this is the case for you and when you will be able to place orders again, please contact LogPay at mobility@logpay.de or 06196 80 12 702.